Are your products direct from the manufacturer?
Yes, products are shipped directly to our warehouse location from the manufacturer. Because most manufacturers will not ship directly to the customer's residence, we accept and inspect them first, then they are shipped to the customer. We deliver within all of the U.S. States.
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Are you a member of the BBB, and provide a safe shopping site?
Yes, we are a proud member of the Better Business Bureau, provide a hacker safe shopping environment, and a system to protect personal information.
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Does Inspire Home Beauty have catalogs?
We currently do not have catalogs available. Most of our products can be viewed online until our catalogs are available.
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Where is your corporate office located?
We are located at 31 Porter Street Unit-460 in Stoughton, MA, and our online customer service hours are from 9am-5pm EST Monday -Friday.
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How Soon can I expect my order from time of delivery?
Standard delivery time is quoted 2-8 weeks for in stock items. Also,Receipt of your order depends on the type of product you order, the manufacturer's schedule, and whether the product is in stock or on custom order, which can be 2-12 weeks. If a product is delayed beyond the given time frames, you will be notified as soon as possible.
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What is your policy if items are received damaged?
Damage in transit is the responsibility of the carrier, they are the liable party. Since you are the (final) recipient of the shipment, the freight carrier expects you to carefully inspect the shipment. If there is damage, this is the moment to take action. You are the only person who can make a claim and provide the proper documentation. Insurance is covered with the carrier. (See Terms and Conditions for more information).
1. Inspect your shipment before the driver leaves.
2. If you suspect hidden damage, open the box and check the condition of the merchandise.
3. If you find damage, make a note on the freight bill of the number of damaged pieces and describe the nature of the damage. You then have the right of refusal.
4. Call us immediately at our toll free number:866-839-0378for resolution and procedure.
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